RxConnect Program + CVS.com
Project + Engagement Management
Business Availability Center
Real User Monitoring
Business Process Monitoring
Process and Implementation Review
P&L, T&E Management
*HP’s tools discovered the KPIs, CIs, relationships, traffic and infrastructure for CVS while CVS.com
was still in development, giving CVS visibility that saved 6 months in costs associated with change
requests and code troubleshooting by Tata / TCS.
Annette managed a longer-duration special project at CVS. The deal had originally been signed on by Mercury Interactive two years prior, but was
being transitioned to the HP Software PSO team after the acquisition. She had to closely manage customer expectations while providing delivery.
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+1.206.491.9346 | Copyright 2009-2012 Annette Suh PMP CSM ITIL v3F PMI-RMP | All Rights Reserved